Most companies already have an IT Support in place, the service we offer at Net-Defence is different.

Traditional IT Support teams operate on a reactive model – they fix problems as they occur, or when something is not working as expected. This can be catastrophic if an event occurs out of hours and work doesn’t start to resolve this until the next working day. The key methodologies we apply is prevention and a proactive approach, these are critical to your IT to avoid unplanned outages and downtime.

We place intelligent monitoring to your IT environment which provides real time information to allow us to;

This maximises performance, and reduced costs as prevention is more cost effective than cure!

Do you worry about patches, back-ups and servers? We can help. With ND-Central, we can show you your entire infrastructure on one screen – every laptop, desktop, printer and server. The traffic light system instantly alerts our Net Services team to any issues.

Whether you planning a large install or looking for advice on the latest equipment, we are here to help you.

We all know that occasionally, IT teams need a helping hand. Working with you we can provide guidance on the right IT equipment to meet your needs now and for the future. The support doesn’t end there, we can fully configure and install the equipment should you require us to.

From Software Licensing to replacing your entire network over multiple days or weeks, we can help. From desktop devices, network infrastructure or our professional services we can support your IT team.

Licence management can be complex and expensive if it is not managed actively. You can end up with licences you no longer require, or worse be using unlicensed products which could lead to significant fines and penalties.

We can work with you to manage your software licences, usage and renewals so that you can better understand how this is being used, the cost and who is using it.

We can help provide full visibility so that you can optimise the number of licences in use, the cost and keep licence renewal costs to a minimum.

Given the busy role that IT departments play in an organisation, it’s easy to appreciate that licence renewals can slip through the net.

Hardware equipment comes in a variety of sizes and vendors and a plethora of configurations. If you source your next equipment via Net-Defence, we can use our experience and knowledge to select only the best vendors that supply quality equipment backed up by a support service that is properly managed, accessible and sustainable.

We have built up a team of engineers that understand the best application of equipment from vendors. We work with Hewlett Packard, Dell, Cisco, Meraki Sonicwall, Sophos to name a few. We’re here to help you select, install and manage the most suitable equipment based on your brief.

Business computers and infrastructure see a lot of use. They are the backbone of your organisation, never take time off and unfortunately your equipment won’t last forever.

Typically, you should look to replace your servers every 5 years, desktops every 4 years, laptops very 3 years and smaller items such as tablets and phones every 2 years.

Net-Defence can help guide you through the latest equipment to ensure your organisation can use the latest software and support your customers and colleagues. As part of our service to our customers we are flexible, we can:

Learn more. We’re here to help you on an on-going basis. We want to be more than a supplier, we want to be your partner in IT.

We have all experienced that moment when you realise you have lost hours of work – imagine losing an entire server that powers your business.

Using our industry leading software, we ensure that backups of your data are created regularly and stored off-site. The frequency and depth of your backup is something that we can discuss with you but once agreed we set a regular schedule so you can sleep soundly.

Our software regularly tests your backups and displays the status on an easily accessible screen so you’re always aware of the most recent status.

ND Recovery

Have you already experienced an event where you have lost data and don’t have a backup? We may still be able to assist. We work with experts in recovering failed hard drives. Simply hand the drive to one of our experts and we’ll make arrangements to attempt recovery.

• Single Hard Drive Recovery
• RAID Recovery

Once complete, it’s the perfect time to consider your backup options. We’ll even offer a discount.