IT Support MSP

Our IT support services are designed to meet your operational business needs. From service desk and end-user support to managing your IT infrastructure, we’re here to offer advice and deliver continuity, resilience, and security to protect your business operations.

End user support

We’re here to provide support to your employees. We can proactively manage their devices, ensuring easy data access for them, whilst providing you with peace of mind that safeguards are in place. We can help with:

• End user & device support & management.
• Remote monitoring & management.
• Backup solution (end user documents).

Infrastructure management

We can provide continuous support to your infrastructure devices, proactively safeguarding your IT environment and your company data. We provide:

• Hourly cloud-based backup and restoration testing.
• Remote monitoring.
• Patching and security management.
• Advanced anti-virus and EDR management.

Why use us for infrastructure management help and support?

With us as your partners, you’ll receive as standard:

• A simple structured support plan with clear success measures.
• A service where all data backed up securely and encrypted at source.
• Restoration from backup is tested.
• Access to our certified subject matter experts.
• Confirmation that all devices are protected, compliant and secure.
• An annual service and technology recommendation review.
• No long-term contracts.

Co-managed support

By partnering with your internal IT team, we can become an additional resource when you need it most. Providing continuous support and reliable advice and guidance is what we do. We can advise on:

• End user & device support.
• Infrastructure management.
• End user device management.
• Remote monitoring.
• Backup management.

Why use us for co-managed help and support?

We can help you to:

• Close your knowledge & skills gaps.
• Increase the knowledge of your internal IT team.
• Access the latest industry knowledge & best practices.
• Increase employee retention.
• Access certified specialists when you need them.
• Manage time restrictions and business priority conflicts.

Full SLAs in place and reporting.
Help desk support, Monday to Friday, 8am to 6pm.
No mandatory long-term contracts, starting at 60 days rolling.