Cooklaw Solicitors

Cooklaw Solicitors, a Sunderland-based firm specialising in property, wills, probate, and litigation, recognised the need to review their existing IT and telephony infrastructure.

The firm wanted to ensure their technology partner was perfectly aligned with their commitment to straightforward communication and personal service, while also being capable of supporting their future requirements.

Cooklaw approached Net-Defence to weigh up their options and ensure their systems were robust. As specialists in IT support for law firms, we managed a seamless transition from their previous provider, identifying key areas for improvement while ensuring zero disruption to their critical legal operations.

Seamless transition and scalable systems for sensitive legal operations

We delivered a comprehensive Managed IT and Telephony solution tailored to the specific demands of a modern law practice. Cooklaw now benefits from a robust communication and data infrastructure that respects the sensitive nature of its casework.

From a technical and operational standpoint, Cooklaw Solicitors now benefits from:

• Managed IT expertise, which ensures systems remain reliable and efficient, providing a secure foundation for the sensitive legal information the firm handles daily.
• Integrated telephony and mobile solutions that offer the flexibility to communicate effectively from the office or on the move, maintaining the firm’s focus on straightforward, personal client contact.

By implementing this transition, Cooklaw Solicitors gained a professional operational standard that supports evolving ways of working. The firm is now well-positioned to build on this foundation, with systems in place that allow for continued efficiency.

The focus on scalability and reliability provided significant benefits, which include:

• The ability to scale services at short notice, ensuring the firm’s technology grows at the same pace as its client base.
• Infrastructure that adapts smoothly as the firm develops, allowing the team to focus on legal excellence rather than technical limitations.

The transition through our managed services also ensured that Cooklaw could identify and rectify inefficiencies in their previous setup, creating a more streamlined environment for both staff and clients.