So, have you had to spent time in the last week helping a colleague resolve their IT issue or did you ask a colleague for help? How long did you both spend in this… a couple of hours? Sound familiar? You are a valuable member of the team and have many responsibilities, of which IT support is not one of them!

Why do we alter our (rational) mindset at home when we are at work?

If your car breaks down, heating stops working or you have a leak it is unlikely you will start with a DIY option, like most we call in the professional.

Therefore, why do we not call a professional when our technology doesn’t work and why do we think we should try and fix it?

  • Saving money
  • It is expected
  • It is the way we have always done it
  • We just like to help
Well, a simple calculator might help you consider doing something different:

  • The average supervisor or middle manager salary is about £30k per year which equates to approximately £16 per hour (not including all the other employee costs companies must pay).
  • As soon as you start to try and help solve a technical problem the clock is ticking. Not just for your colleague but for you too. So, all issues are multiplied by at least 2!

The reality is you pay a professional because they know more than you, are qualified, experienced and have knowledge you will never gain-so why not use them?

An IT professional can help you and your colleagues for less than a latte per day and will, 9 times out of ten, fix the problem within minutes.

Robert Half Technology, an international IT staffing provider, conducted a survey of professionals to discover just how much time employees lose because they are sorting out various computer problems. During a year’s time, the employee may spend 91 hours a year just trying to get his or her computer to work properly. This is more than two work weeks of time!

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